About the Course
Total Credit hours : 20
6 Months Program
Weekly Class 1 per week
A Certificate in IT Support is a specialized program designed to provide individuals with the foundational knowledge and skills required to work in information technology (IT) support roles. IT support professionals assist organizations and individuals in resolving technical issues related to computer systems, hardware, software, networks, and more. Here's what you can generally expect from a Certificate in IT Support program:
1. Core Curriculum:
Certificate programs in IT Support typically include core courses that cover key aspects of IT support, including:
Hardware and Software Troubleshooting: Learning to diagnose and resolve hardware and software problems commonly encountered by end-users.
Operating Systems: Understanding different operating systems (e.g., Windows, macOS, Linux) and their configurations.
Network Fundamentals: Basic knowledge of computer networks, including protocols, routing, and troubleshooting network issues.
Cybersecurity Basics: Awareness of cybersecurity best practices and how to protect computer systems from threats.
Customer Service Skills: Developing effective communication and customer service skills for working with end-users.
2. Practical Application:
Many programs include hands-on labs, simulations, and real-world scenarios to help students apply their knowledge and gain practical experience.
3. Industry Certifications:
Some programs prepare students for industry-recognized certifications, such as CompTIA A+, which can enhance job prospects.
4. Ethical and Professional Considerations:
Discussion of ethical and professional responsibilities in IT support, including data privacy and confidentiality.
5. Career Opportunities:
A Certificate in IT Support can lead to various entry-level IT support positions, including:
Technical Support Specialist: Providing technical assistance to end-users, troubleshooting issues, and resolving technical problems.
Help Desk Technician: Working on a help desk team to assist users with technical inquiries and problems.
Desktop Support Technician: Focusing on maintaining and supporting desktop computers within an organization.
IT Support Analyst: Analyzing and resolving IT issues, often in a larger corporate IT environment.
Field Service Technician: Visiting client locations to provide on-site IT support and maintenance.
Remote Support Specialist: Offering support services remotely, either for a single organization or as part of a managed IT service provider.
Before enrolling in a Certificate in IT Support program, individuals should consider their career goals and whether the program aligns with their aspirations for a career in IT support. It's essential to research the program's curriculum
Ch 1. Introduction to Computers: Help and ReviewCourse ProgressBest Score
Ch 2. Information Systems in Organizations: Help and Review
Ch 3. Hardware and Systems Technology: Help and Review
Ch 4. Systems Software and Application Software: Help and Review
Ch 5. Internet, Intranet, and Extranet: Help and Review
Ch 6. Network Systems Technology: Help and Review
Ch 7. Remote Connections: Help and Review
Ch 8. Enterprise Business Systems: Help and Review
Ch 9. Decision Support & Specialized Information Systems: Help & Review
Ch 10. Systems Development: Help and Review
Ch 11. Data Management: Help and Review
Ch 12. Ethical, Social & Business Issues in IT: Help & Review
Ch 13. Introduction to Programming: Help and Review
Ch 14. Learning Computer Science
Ch 15. Business, Social & Ethical Implications & Issues: Help & Review
Ch 16. Working with Java
Ch 17. Java Programming Terminology
Ch 18. Java Programming Overview
Ch 19. Java Programming Problems
Ch 20. GUI Graphics in Java