IT Support

TOTAL CREDITS : 120

COURSE LENGTH: 3 YEARS

Weekly Classes

Textbooks included

Course Description:

This course provides students with the knowledge and skills required to troubleshoot, maintain, and repair computer systems, networks, and software applications. Students will learn to identify and resolve common IT issues, configure and manage network devices, and provide excellent customer service as an IT support specialist.

Course Objectives: - Identify and troubleshoot common hardware and software issues - Configure and manage network devices and protocols - Install, configure, and manage operating systems and software applications - Provide excellent customer service and support - Understand IT security best practices and risk management - Develop problem-solving and critical thinking skills

Year 1: -

Semester 1: - Introduction to Computer Systems - Networking Fundamentals - IT Support Principles - Computer Hardware and Troubleshooting -

Semester 2: - Operating Systems (Windows, macOS, Linux) - Software Applications and Troubleshooting - Network Protocols and Security - Help Desk Management

Year 2: -

Semester 1: - Advanced Networking (TCP/IP, DNS, DHCP) - Server Administration (Windows, Linux) - Database Management (MySQL, SQL) - IT Project Management -

Semester 2: - Advanced Operating Systems (Virtualization, Cloud Computing) - Network Security and Threat Management - IT Service Management (ITIL) - Web Development (HTML, CSS, JavaScript)

Year 3: -

Semester 1: - Advanced IT Support (Troubleshooting, Problem-Solving) - Cloud Computing (AWS, Azure, Google Cloud) - Cybersecurity (Threat Analysis, Incident Response) - IT Research Methods -

Semester 2: - Capstone Project (IT Support) - Electives (Choose one: Data Analytics, Artificial Intelligence, Internet of Things)

Electives: - Data Analytics - Artificial Intelligence - Internet of Things - Advanced Cybersecurity - IT Entrepreneurship

Assessment: - Exams - Assignments - Projects - Quizzes - Final year project (Capstone)

Career Opportunities: - IT Support Specialist - Help Desk Technician - Network Administrator - Server Administrator - Cybersecurity Specialist - IT Project Manager - Cloud Computing Professional