Ministry Supportive Service

Ministry Supportive Services

Total Credit hours : 3

6 Months Program

Weekly Class 1 per week

Textbooks included

A Certificate in Ministry Supportive Services is a specialized program designed to provide individuals with the foundational knowledge and skills required to work in information technology (IT) support roles. IT support professionals assist organizations and individuals in resolving technical issues related to computer systems, hardware, software, networks, and more. Here's what you can generally expect from a Certificate in IT Support program:

1. Core Curriculum:

Certificate programs in Ministry Supportive Services typically include core courses , including:

• Hardware and Software Troubleshooting: Learning to diagnose and resolve hardware and software problems commonly encountered by end-users.

• Operating Systems: Understanding different operating systems (e.g., Windows, macOS, Linux) and their configurations.

• Network Fundamentals: Basic knowledge of computer networks, including protocols, routing, and troubleshooting network issues.

• Cybersecurity Basics: Awareness of cybersecurity best practices and how to protect computer systems from threats.

• Customer Service Skills: Developing effective communication and customer service skills for working with end-users.

2. Practical Application:

Many programs include hands-on labs, simulations, and real-world scenarios to help students apply their knowledge and gain practical experience.

3. Industry Certifications:

Some programs prepare students for industry-recognized certifications, such as CompTIA A+, which can enhance job prospects.

4. Ethical and Professional Considerations:

Discussion of ethical and professional responsibilities in IT support, including data privacy and confidentiality.

5. Career Opportunities:

A Certificate in IT Support can lead to various entry-level IT support positions, including:

• Technical Support Specialist: Providing technical assistance to end-users, troubleshooting issues, and resolving technical problems.

• Help Desk Technician: Working on a help desk team to assist users with technical inquiries and problems.

• Desktop Support Technician: Focusing on maintaining and supporting desktop computers within an organization.

• IT Support Analyst: Analyzing and resolving IT issues, often in a larger corporate IT environment.

• Field Service Technician: Visiting client locations to provide on-site IT support and maintenance.

• Remote Support Specialist: Offering support services remotely, either for a single organization or as part of a managed IT service provider.

Before enrolling in a Certificate in IT Support program, individuals should consider their career goals and whether the program aligns with their aspirations for a career in IT support. It's essential to research the program's curriculum

Ch 1. Introduction to Computers: Help and ReviewCourse ProgressBest Score

Ch 2. Information Systems in Organizations: Help and Review

Ch 3. Hardware and Systems Technology: Help and Review

Ch 4. Systems Software and Application Software: Help and Review

Ch 5. Internet, Intranet, and Extranet: Help and Review

Ch 6. Network Systems Technology: Help and Review

Ch 7. Remote Connections: Help and Review

Ch 8. Enterprise Business Systems: Help and Review

Ch 9. Decision Support & Specialized Information Systems: Help & Review

Ch 10. Systems Development: Help and Review

Ch 11. Data Management: Help and Review

Ch 12. Ethical, Social & Business Issues in IT: Help & Review

Ch 13. Introduction to Programming: Help and Review

Ch 14. Learning Computer Science

Ch 15. Business, Social & Ethical Implications & Issues: Help & Review

Ch 16. Working with Java

Ch 17. Java Programming Terminology

Ch 18. Java Programming Overview

Ch 19. Java Programming Problems

Ch 20. GUI Graphics in Java